Dr. Jarod Williams, DACVIM (SAIM), CVA

Dr. Jarod Williams developed a love for animals from an early age, growing up surrounded by dogs in his family’s Connecticut home. His first word was even dog (technically it was “daw,” but his mother knew as he pointed out the window at neighborhood dogs). As a teenager, his menagerie grew to include birds, ferrets, several fish tanks, snakes, and a small dog sized monitor lizard affectionately named “The Punisher” who liked to sit on the couch and watch television with the family. After receiving his undergraduate degree in accounting, he realized that his professional passions lay elsewhere, and he moved to Virginia where he would eventually graduate with his Doctorate of Veterinary Medicine from Virginia Tech University (Virginia-Maryland Regional College of Veterinary Medicine).

After veterinary school he completed a small animal medicine and surgery internship at VCA Aurora and Berwyn in Chicago, starting a community based blood bank for pets in that region. He then completed residencies in both small animal internal medicine and emergency and critical care at VCA Veterinary Referral Associates in Gaithersburg, Maryland. Upon completing his residencies, he stayed on at VRA in a unique position within the soft tissue surgery department, spending over 10 years working in partnership with surgeon Dr. David Saylor. In this position, Dr. Williams managed all critical anesthesia cases, performed post-operative medical care of patients recovering from major surgeries, and trained in minimally invasive, endoscopic, and numerous soft tissue surgeries.
During his time at VRA he pursued training in acupuncture through the International Veterinary Acupuncture Society (IVAS), and is currently one of only a handful of Veterinary Specialists with advanced training in Eastern disciplines.

Aside from clinical work, Dr. Williams has authored many peer reviewed journal articles, book chapters, and lectures frequently on a variety of veterinary medicine topics. When not hard at work, Dr. Williams can usually be found spending time with his wife, Dr. Heather Williams, and their two children. Dr. Williams has been a lifelong off road cyclist and swimmer, competing at the collegiate level and currently enjoys the water as a masters swimmer. He currently swims with the Northwest Arkansas Masters and rides his mountain bikes on the many trails that surround the NWA region.

Front Office

Grady McCoy

Kennel Technician and Client Care Specialist

Grady McCoy is a University of Arkansas Poultry Science student from Little Rock, Arkansas. A self-proclaimed bird nerd, he is the proud pet-parent of two dogs, a cat, two green-cheeked conures, and a small flock of chickens. Grady enjoys baking, gardening, singing, yoga, bird watching, and taking his dogs on walks around the lake.


Heather Blain

Lead CCS

Heather Blain has worked in the veterinary field since 1997. She began setting up vaccines and exam rooms for patient visits. Over time, her on-the-job training has afforded her positions as veterinary assistant and customer service representative. She has worked in day practices and emergency clinics alike, both in California and in Arkansas. In 2011, Heather graduated from the University of Arkansas with a Bachelor’s of Science Degree in Psychology though her true passion remains in the animal world. She has a 13 year old daughter and a 7 year old son. In her free time, she enjoys painting and spending time with family and friends.



Caroline Davis

Training Supervisor

Caroline graduated from the University of Central Arkansas in 2011 with a Bachelor’s Degree in Biological Physics. She moved to Fayetteville to pursue a Master’s Degree in Animal Science which she will finish fall of 2016. Caroline has worked in emergency and day practice, as well as in equine and shelter medicine. She has 4 dogs, Shelby, Deuce, Klank, and Ratchet; 4 cats, Gizmo, Shine, Butterscotch, and Iris; as well as a plethora of farm animals such as her horse Golden Laced Peppy (aka Lacey). She enjoys camping, kayaking, being on the farm, and helping any animal in need.


Cid Herlein

Floor Manager

Cid is from Memphis, Tennessee but grew up in the small town of Hardy, Arkansas on the Spring River. He has worked with small animals, large animals, and wildlife around that location. Cid graduated from Arkansas State University with a BS in Animal Science Pre-Vet. He also attended Ozarka College and attained three different associates. Cid has two dogs, Spencer (Lab) and Tank (Pit Bull mix), who were rescued within their first year. Cid enjoys Arkansas football, exercising, and is a professional canoeist. WPS!

Malhoree Ericsson

Veterinary Assistant

Malhoree is a northern California native who relocated to northwest Arkansas in 2013 with her daughter. She has worked in the veterinary field for three years. While she loves her job, she is most interested in client education. I have to many dogs that run my home, mostly rescue pups. Malhoree and her daughter like to fish and hike in our free time. “We love community events in downtown Rogers, AR and grow food in our garden.” She has “too many” dogs, mostly rescues.